MySatori - Support

Click here to download the MySatori™ User's Manual (Draft version—2 MB pdf)

Click here for detailed technical specifications, including system requirements, bandwidth requirements, notes about Internet filters and proxy servers, and more.

Click here if you are getting an error message.

System Requirements:

Supported Browsers
On a PC—Internet Explorer 6 and 7 and Firefox 1.5.08 and 2
On a Mac—Safari and Firefox 1.5.08 and 2

Use with other browsers may be unpredictable and we cannot provide tech support to solve problems caused by using an unsupported browser.

The Flash plugin is required for games and animated Warm Fuzzies.

Pop-ups and javascript must be enabled on the browser.

Technical Support
Toll-free telephone and email technical support is available for all current SCHOOL VERSION MySatori™ subscribers. Home users need to use the email support below.

By Email:
Please use the form below. The information will be sent directly to our technical support team.

First Name:			.

Last Name:			.

Position:			.

School:			.

District:			.

State:			.

Phone:			.

Email:			.

Include as much information as possible below, including which platform you are using (Macintosh OS X, Windows XP, etc.) and browser (Explorer, Firefox, Safari, etc.). The more details you give about the problem you are having, the more likely we will be to help you find a solution. If you received an error message, please write it down as much detail as possible. It is very helpful if you can explain what steps you went through before the error message appeared. Please also note what time the error occurred.

			.

By Phone:

1.		The person experiencing difficulty should either be the caller or be with the caller.

2.		If at all possible, call from a phone near the computer.

3.		If you received an error message, please leave the message on the computer or write down as much detail as possible. It is very helpful if you can explain what steps you went through before the error message appeared. Please also note what time the error occurred.

If you meet the above requirements, please call us at 1-800-337-5335 from 8 am to 5 pm (Central Time) Monday through Friday. You can also fax screenshots of error messages you receive and descriptions of any problems to 1-888-353-2900 (toll-free) or 1-512-833-9718.