| 1. |
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The person calling for technical support should have a good working knowledge of the computer(s) on which Incredible Tutor™ is installed. This person may be asked to perform basic functions like copying or moving files and navigating through directories. We cannot teach the caller how to perform these basic functions. |
| 3. |
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If at all possible, call from a phone near the computer. |
| 4. |
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If you received an error message, either have the message on the computer or have it written down, and be ready to explain what steps you went through before the error message appeared. |
| If you meet the above requirements, please call us at 1-800-337-5335 from 8 am to 5 pm (Central Time) Monday through Friday. You can also fax screenshots of error messages you receive and descriptions of any problems to 1-888-353-2900 (toll-free) or 1-512-833-9718. |
